How iCARE uses your information

Taking work through iCARE

To take work through iCARE, we hold your name, contact details, profession and registration, availability, the shifts you work and the invoices and payments for them. We use them to show you work you are cleared for, to arrange and record shifts, and to prepare invoice drafts from your check-in records for you to review and send. You work as an Independent Care Provider: you invoice iCARE, and nothing is withheld. We keep financial records for as long as the law requires, even after you close your account. This is how iCARE works. Withdrawing it means closing your account, which you can do from your settings.

Checking your credentials with the bodies that issued them

Before you can be put forward for work, we check your registration, licences and certificates with the body that issued them, and we contact the references you name. We keep the result and the documents you upload. Clients see whether a credential is current. They do not see the document unless you agree to share it for a particular client. A check that an institution requires and the law treats separately, such as a police check, is asked for separately. This is how iCARE works. Withdrawing it means closing your account.

Being put forward before you are offered work

When a client needs staff, we show them your Care Provider Profile and the resume you uploaded: your name, profession, verified registration and credentials, experience, skills, education and languages. You can see your profile exactly as clients do and ask us to correct it. Clients never see your home address or anything worked out from where you live, your personal email or phone, your date of birth or your health information; they contact you through iCARE. Every eligible provider is shown in a rotating order, so everyone gets a fair chance. The client you work for can keep a copy of your profile and resume to record the hire. If there is an institution you would rather we never put you forward to, tell us and we will not. This is how iCARE works.

When you sign up

We use these details to create your iCARE account, check your registration and credentials with the bodies that issued them, and contact you about work. Our credentialing team reads them. After you sign up, we ask for your resume. We use it, with your verified record, to build your Care Provider Profile, and a person on our team approves the profile before any client sees it. When a client needs staff, they see your profile and resume, with your name. They never see your home address or anything worked out from where you live, your personal email or phone, your date of birth, your Social Insurance Number or your health information. The client you work for can keep a copy to record the hire. Do not include any patient or inmate health information.

Questions about your information, or want to see or correct what we hold? Email privacy@icarestaffing.ca or write to 100 King Street West, Suite 5700, Toronto, ON M5X 1C7.

Read the Terms of Use and the Privacy Policy.